Support Outsourcing FAQs

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Our experienced, Western-educated, college-graduate agents are based in Cebu, Philippines

Our office is available 24/7, with primary internet service provider (coupled with dedicated backup providers) and a generator to power us all the time in case of outages. We are also equipped with computers that have the latest Intel Duo Core processors with UPS systems. Connection is our primary concern so we take great care to have backups for our backups.

No contract. We operate on a month-to-month basis. While we guarantee great satisfaction for all our client, we won’t tie you down with a contract if you’re not happy with us.

CCSP is responsible for all staff management. Phone systems, computers, office space and staff training are all under our careful and meticulous management. We also provide our staff with benefits and opportunities for personal growth to keep them happy, ensuring a great workplace environment that allows for quality work that keeps improving every day.

We provide all our clients with project management software that easily connects you to your staff. Aside from that, you can easily contact them by phone or email.

ContactCenterSolution PH strives to make sure that each and every client is satisfied with every aspect of our service. If for any reason you are not happy, we encourage you to contact your dedicated account manager directly – they will then work with our team to best resolve your issue. If your issue still remains, all clients are put in direct contact with Jerome Ochia, ContactCenterSolutionPH’s CEO. That’s it! No complicated forms, ticketing systems, or layers of customer service ambassadors to get through!

We’re happy you’re interested in joining our team! Please view our current job openings here.